Service Matters

With a strong hospitality background, we are well equipped to assist in a range of special services or change management.

Restaurant & Banqueting Systems

Do you feel that your operation is lagging? There may be many aspects that you wish to address, but don't really know where to begin. Sometimes it may just require some external professional advice to bring about the effective changes you need. We can:

Assess your market position, strengths and target markets
Determine new growth potential and develop strategies
Show you how you can improve your catering and event yield
Work at maximising your booking potential
Review your processes in conducting business, both administrative and operational
Formulate job descriptions and policies & procedures

Ideally suited to small boutique pubs, restaurants and function centres, our consulting service is supported by many years of operational, sales and administrative experience in food and beverage and catering. The above would have particular application to a start-up business.

Food & Beverage Service Training

Your staff are your most important resource and training can pay important dividends to your business. You recognise this but are faced with challenges; the shortage of skilled staff, the high turnover and you can’t afford the time to spend on training. That's where we can help. The outcomes of this investment:

Raises professionalism and efficiency of the team
Improves staff morale and reduces turnover
Achieves higher guest satisfaction and increases return business
Provides your business with a competitive edge

Wait Staff Placement

If you need to source wait staff for singular or ongoing events, we can assist. You could approach the big agencies, sure, but you can’t be guaranteed of quality, as they deal mainly with volume. We can supply staff who are industry professionals. They may be young or they may be mature, but they all possess the following attributes:

An ability to adapt to a diverse range of people
A warm, pleasant personality, capable of making guests feel welcome
An attitude of genuine desire to help
An ability to anticipate guest needs and take initiative
The appropriate knowledge and skills to deliver efficiently